At JKINGS Tools, we take pride in delivering high-quality products and exceptional customer service. We understand that situations may arise where you need to cancel or return your order. Please review the following policies carefully.

 

Cancellation Policy

• To cancel an order, please contact our customer support team within 24 hours of placing the order.
  
• Orders that have already been shipped cannot be canceled.

 

Refund & Return Policy

Your satisfaction is our top priority. To ensure a smooth return and refund process, please follow the guidelines below:

1. Proof of Product Condition

• Kindly record an unboxing (opening) video when you receive the package.
  
• This video is mandatory and will serve as proof in case the product is received damaged or defective.
  

2. Damaged or Defective Products

• If the product arrives damaged or defective, please contact our customer service team within 24 hours of delivery to initiate a return or refund.
  

3. Incorrect Product Received

• If you receive an incorrect item, notify us immediately. We will arrange for a replacement or full refund.
  

4. Returns for Other Reasons

• For returns not related to damage or incorrect delivery, please contact our customer service team within 48 hours of receiving the product to request a return or refund.

 

Important Notes

• Only the product cost (after deducting any applicable restocking fee) is refundable.
  
• Shipping charges, COD fees, and custom packaging costs are non-refundable.
  
• The product must be unused, in its original packaging, and in the same condition as received to qualify for a refund.
  
• Customers are responsible for the return shipping costs.

 

Processing Time

• Replacement or refund requests are usually processed within 7–10 working days after receiving the returned product.
  
• Refunds for prepaid orders will be credited back to the original mode of payment within 7 business days of approval.

 

Additional Information

• Shipping and handling charges are non-refundable.
  
• Our goal is to ensure transparency and provide you with a hassle-free experience. If you face any issues, our dedicated support team is always ready to assist.

 

Contact Us

For any queries, cancellations, or refund requests, please reach out to us:

📧 Email: support@jkings.in
💬 WhatsApp: +91 93212 20632